Collaborate on text documents at the same time, in your browser with Google Docs. Write reports, create joint project proposals, keep track of meeting notes, and more.

Learn how to:

• Create or import
• Edit and format
• Share and collaborate
• Print and download

Site link

Collaborate on presentations at the same time, in your browser with Google Slides. Create pitch decks, project presentations, training modules, and more.

Learn how to:

• Create or import
• Add content
• Share and collaborate
• Present, print, and download

Site Link

Collaborate on spreadsheets at the same time, in your browser with Google Sheets. Handle task lists, create project plans, analyze data with charts and filters, and more.

Learn how to:

• Create or import
• Add content
• Share and collaborate
• Print and download

Site Link

Create and analyze surveys in your mobile or web browser with Google Forms. Manage event registrations, create quizzes, analyze responses, and more.

Learn more:

• Create your form or quiz
• Choose settings and preview
• Send your form or quiz
• Analyze or grade responses

Site Link

Organize, review, and merge your contacts. Create personal mailing lists. Quickly send messages to groups of people you contact the most, without entering their addresses individually with Google Contacts.

Learn how to:

• Access and view contacts
• Add new contacts
• Create group contacts

Site Link

Learn about other Google Resources:

• Setup a Gmail Account
• Start a Google+ account
• Start a YouTube channel
• Link Google+ with YouTube
• Download and install the Hangouts plugin
• Manage your kids viewing and downloads with Family Link

After completing this module, the participants will be able to:

• Recognize the most common banking services for small businesses, including merchant services, payroll processing, business credit and others.
• Understand how other small business owners decide which banking services to use.
• Evaluate the applicability of each of banking service to their business needs.

After completing this module, the participants will be able to:

• Understand how credit reports are used in the underwriting of business loans.
• Apply common business practices and tools to help in proper credit reporting.
• Develop strategies to build or improve their business’ credit.
• Protect themselves from credit-related scams and know what to do if their business becomes a victim.

After completing this module, the participants will be able to:

• Understand the external and internal factors which affect risk for a small business.
• Recognize the common warning signs of risk for a small business.
• Implement, monitor, and evaluate a risk management plan for their business.

After completing this module, the participants will be able to:

• Understand their business’ insurance needs.
• Choose the insurance products that are best for their business.

After completing this module, the participants will be able to:

• Predict their businesses’ federal, state and local tax liabilities.
• Prepare for tax obligations and establish proper accounts.
• Obtain the proper licenses for their business and meet reporting requirements.

After completing this module, the participants will be able to:

• Incorporate life-cycle issues into their management planning.
• Decide the best option for them to exit their business.
• Prepare for retirement.

We offer the following Special Editions of Money Smart:

• Money Smart for Adults
• Money Smart for Young People
• Money Smart for Youth K-12
• Money Smart for Older Adults
• Money Smart for Emerging Businesses
• Money Smart Social Enterprise Edition
• Money Smart for Family Owned and Operated Businesses
• Money Smart for E-commerce Businesses
• Money Smart by Industry ( we can customized an industry specific edition of Money Smart upon demand)

Offices are becoming more efficient through the use of management information systems. This session covers key technologies to increase your productivity.

This program will provide a thorough working knowledge of fundamental accounting/bookkeeping and payroll procedures. This session will cover computerized accounting records, payroll, excel, and quick books.

This session covers how to deliver superior internal customer service; improve morale, productivity, employee retention, external customer service with vendors and contacts.

Recruiting and training others is a human resource function essential to the growth of any organization. It’s critical to insure that employees are ready to handle the technological and environmental changes that are likely to impact any business or organization.

This session deals with every aspect of the project management process in an office setting such as planning meetings, training, exhibitions and/or conference, launch events, IT or admin systems, staff changes and re-structuring.

Discover the marketing power of social media campaigns: creating managing and distributing social content through online communities.

How to handle difficult situations is essential. Key policies and effective, ongoing preparation training help avoid incidents and escalating crises.

What type of site do you need?

• Personal Site (3+ pages)
• Business/Organizations Profile Site (5+ pages)
• E-Commerce Site (10+pages)
• E-Learning Site (20+ pages)
• Sales Landing Plan ( 1 page)

The number of features required will determine your cost. (This will be discussed during your needs assement webinar) Examples:

Personal Site (3+ pages) Starting at $350+

• Home/Profile page
• Blog/News page
• Contact page

Business/Organizations Profile Site (5+ pages) Starting at $650+

• Home page
• About page
• Events/Calendar page
• Newsroom page
• Contact page

(Additional features: LogIn | Directory |Member Only Access- $350+)

E-Commerce Site (15+pages) Starting at $1750+

• Home page
• Category Overview page
• Category Page
• Product Page
• Search and Search Results Element
• Add to Cart Confirmation Element
• Cart page
• Log In/Guest Checkout page
• Shipping page
• Payment page
• Review page
• Confirmation page
• My Orders / Order History page
• Individual Order View page
• My Profile / Account Settings
• Payment Settings
• Addresses page
• Email Sign up Element
• Returns page
• Help / Contact Us page
• Store Locator / Where to Buy page
• Store Details page
• Terms and Conditions and Privacy Policy page

E-Learning Site (20+ pages) Starting at $3000+E-Learning Site (20+ pages)

E-learning approaches can combine different types of e-learning components, including:
(a) e-learning content;
(b) e-tutoring, e-coaching, e-mentoring;
(c) collaborative learning; and
(d) virtual classroom.

Sales Landing Plan (1 page) Starting at $299+

• Header Slider | Product Presentation | Portfolio | Testimonials |Call to Action |Contact info

Additional features and addons:

• Contact forms with database (CV export)
• Image gallery
• Video embeds
• Audio/Pod embeds
• Staff directory
• Discussion forum
• Documents Upload
• E-commerce plugin
• Event registration
• Resource Link management (dozens or hundreds of links, ordered by category)
• Email newsletter
• SEO
• Banner advertising
• Social media sharing links (Twitter, Facebook, etc.)
• Outgoing RSS feeds (your content syndicated to other websites)
• Incoming RSS feeds (pulled from other websites)
• Drip Content Features

Example: SITE MAP

Around 40% of the world population has an internet connection today (view all online today. ) In the online environment, there is an extraordinary opportunity to reach out to the largest audience possible and influence what they buy whether it is a product or service. However, there are thousands of brands out there doing the exact same thing, so the challenge is to become more influential than them. See: 10 Ways to Bolster Your Brand’s Online Influence.

Make sure you are setup on the following sites.

Facebook for Business
This is the biggest social media network on the Internet, both in terms of total number of users and name recognition. Founded on February 4, 2004, Facebook has within 12 years managed to accumulate more than 1.59 billion monthly active users and this automatically makes it one of the best mediums for connecting people from all over the world with your business. It is estimated that more than 1 million small and medium-sized businesses use the platform to advertise their business. (Video |Article |SignUp)

Twitter
You might be thinking that limiting your posts to 140 characters is no way to advertise your business, but you will be shocked to know that this social media platform has more than 320 million active monthly users who make use of the 140 character limit to pass on information. Businesses can use Twitter to interact with prospective clients, answer questions, release latest news and at the same time use the targeted ads with specific audiences. Twitter was founded on March 21, 2006, and has its headquarters in San Francisco, California. (Video|Article|SignUp)

LinkedIn 
Founded on December 14, 2002, and launched 0n May 5, 2003, LinkedIn is hands-down the most popular social media site for professional networking. The website is available in 24 languages and has over 400 million registered users. LinkedIn is great for people looking to connect with people in similar industries, networking with local professionals and displaying business related information and statistics. (1.Video| 2.Video |3. Video|1. Article 2. |Article|SignUp)

Google+
While it’s no Twitter, Facebook or LinkedIn, Google+ has its place among the popular social media sites. Its SEO value alone makes it a must-use tool for any small business. Launched on December 15, 2011, Google+ has joined the big leagues registering 418 active million users as of December 2015. (Video|Article|SignUp)

YouTube
YouTube — the largest and most popular video-based social media website — was founded on February 14, 2005, by three former PayPal employees. It was later bought by Google in November 2006 for $1.65 billion. YouTube has over 1 billion website visitors per month and is the second most popular search engine behind Google. (Video|Article|SignUp)

Pinterest
Launched in March 2010, Pinterest is a relatively newcomer in the social media arena. This platform consists of digital bulletin boards where businesses can pin their content. Pinterest announced September 2015 that it had acquired 100 million users. Small businesses whose target audience is mostly made up of women should definitely invest in Pinterest as more than half of its visitors are women. (Video|Article|SignUp)

Instagram
Like Pinterest, Instagram is a visual social media platform. The site, launched on October 6, 2010, has more than 400 million active users and is owned by Facebook. Many of its users use it to post information about travel, fashion, food, art and similar subjects. The platform is also distinguished by its unique filters together with video and photo editing features. Almost 95 percent of Instagram users also use Facebook. (1.Video |2.Video|Article|SignUp)

Snapchat
Snapchat is an image messaging application software product that was created by Reggie Brown, Evan Spiegel and Bobby Murphy when they were students at Stanford University. The app was officially released in September 2011, and within a short span of time they have grown immensely registering an average of 100 million daily active users as of May 2015. More than 18 percent of all social media users use Snapchat. (Video|Article|SignUp)

See other popular social media site ( 20 Most Popular Social Media Sites)

Global usage

According to the article “The Emerging Role of Social Media in Political and Regime Change” by Rita Safranek, the Middle East and North Africa region has one of the most youthful populations in the world, with people under 25 making up between 35–45% of the population in each country. They make up the majority of social media users, including about 17 million Facebook users, 25,000 Twitter accounts and 40,000 active blogs, according to the Arab Advisors Group.

This is a list of the leading social networks based on number of active user accounts as of September 2016.^[40]

1. Facebook: 1,712,000,000 users
2. WhatsApp 1,000,000,000 users
3. Facebook Messenger: 1,000,000,000 users
4. QQ: 899,000,000 users
5. WeChat: 806,000,000 users
6. QZone: 652,000,000 users
7. Tumblr: 555,000,000 users
8. Instagram: 500,000,000 users
9. Twitter: 313,000,000 users
10. Baidu Tieba: 300,000,000 users
11. Skype: 300,000,000 users
12. Sina Weibo: 282,000,000 users
13. Viber: 249,000,000 users
14. Line: 218,000,000 users
15. Snapchat: 200,000,000 users

Despite the popularity of instant messaging, texting and social media, a poll by Adobe Systems Inc. showed that email is the top communications tool at work and will grow in importance over the next five years. The workers questioned in the poll estimated they spend 6.3 hours a day checking emails, with 3.2 hours devoted to work emails and 3.1 hours to personal messages. (See Article)

Gmail
As a small business person, you don’t have a lot of extra time to spend handling your emails. You have other things to do. Combining your email accounts using Gmail and some of the productivity tool below can save you some time. (See Article)

Outlook.com
The new Outlook.com, powered by Office 365, provides a business-class email experience to help you collaborate effortlessly, focus on what matters and get more done using some of your favorite apps and services. See more about the new Outlook.com. Cost$ 0.00 (1.Video |2. Video |Article|SignUp)

OneNote
OneNote is your digital notebook for capturing and organizing everything across your devices. Jot down your ideas, keep track of classroom and meeting notes, clip from the web, or make a to-do list, as well as draw and sketch your ideas. Cost $0.00 (1.Video 2.Video|Article|SignUp)

Evernote
Evernote is a cross-platform, freemium app designed for note taking, organizing, and archiving. It is developed by the Evernote Corporation, a private company headquartered in Redwood City, California. The app allows users to create a “note” which can be a piece of formatted text, a full webpage or webpage excerpt, a photograph, a voice memo, or a handwritten “ink” note. Notes can also have file attachments. Notebooks can be added to a stack while notes can be sorted into a notebook, tagged, annotated, edited, given comments, searched, and exported as part of a notebook. Cost $0.00 |$34.99.00|$69.00 (Video |Article | SignUp)

Gravatar
Gravatar (a portmanteau of globally recognized avatar) is a service for providing globally unique avatars which was created by Tom Preston-Werner. Since 2007, it has been owned by Automattic, who have integrated it into their WordPress.com blogging platform. On Gravatar, users can register an account based on their email address, and upload a digital avatar to be associated with the account. Gravatar plugins are available for popular blogging software; when the user posts a comment on such a blog that requires an email address, the blogging software checks whether that email address has an associated avatar at Gravatar. If so, the Gravatar is shown along with the comment.   Cost $0.00-$0.00 (Video |Article | SignUp)

Google Messenger App
Stay in touch with friends and family. Messenger from Google is a communications app that helps you send and receive SMS and MMS messages to any phone. You can also send group texts as well as your favorite pictures, videos and even audio messages to your contacts. See Google Allo for iPhone users.
(Video |Article| SignUp)

MailChimp
With just a few taps, you can manage your lists, add new subscribers, send campaign drafts, and view your reports. Create an email marketing campaign on your desktop and send it from your mobile device when your team signs off. MailChimp’s mobile app makes it easy to stay on top of your email marketing no matter where you are.  Cost $0.00-$0.00 (Video |Article | SignUp)

Constant Contact
Constant was founded as Roving Software in 1995, before taking its present name in 2004. It is a FREE tool for 60 days which allows its users to monitor their social media accounts from their email. Constant Contact recently released other social media features, such as Social Stats, which lets users see how often their emails or events have been shared on social media platforms. In April 2014, Constant Contact announced the launch of Toolkit, an all-in-one online marketing platform that integrates multi-channel marketing options – including email, social, mobile, and Web – to drive customer campaigns of all types. Toolkit offers 15 different campaign types along with real-time reporting metrics.[10] 2014 also saw the launch of Constant Contact’s Small Business Innovation Program, an accelerator designed to help entrepreneurs and startups creating products and services for small businesses.  Cost $0.00-$45.00 (Video |Article | SignUp)

The following timeline is a general estimate of the design and development process for corporate identity projects. The timeline may vary according to:

1. how quickly you make decisions,
2. how rapidly you provide feedback, and
3. our current workload.

Example: Demo Project Page

Creating a CRM strategy

You should select an appropriate platform on which to build a CRM strategy. First determined your CRM needs, how much work and the types of work that needs to be completed to achieve an effective CRM strategy. Furthermore, you need to be clear about whether or not external experts are required to assist in the creation of the strategy.

Before crafting your CRM be sure to address the following topics:
• The cultural readiness of the organization to adopt a customer-centric approach to business.
• A clear vision of what good CRM looks like across the organization.
• Clearly documented customer journeys across the organization.
• A communication plan for sharing the actionable items within the strategy, progress charts that show what has been implemented and where.
• An education program for the entire staff, including third-parties who may have involvement in the interactions with the organization’s customers.
• An implementation plan, including a feedback loop that allows everyone to highlight implementation or execution problems.
• Clear leadership – ideally including the responsibilities of the most senior managers in terms of managing the operationalisation of the strategy.
• Clear measures that show everyone the value of adopting and applying the strategic initiatives.
• The selection of appropriate software to support the unique CRM strategy of the organization.
• Understand your measurement of excellence when it is achieved – know when you are at a point of excellence?

Generally, a comprehensive CRM strategy should have multiple levels, including business objectives, data strategy and analytics, experience/communications planning, channel strategy, content strategy, technology, continuous improvement and metrics/measurements.

Recommended StartUp Resources:

• CONSTANT CONTACT
• PAYPAL 
• OUTLOOK
• RING CENTRAL |Ring Central SetUp Video | Ring Central with Outlook Video

Review these important links

1. Domain Search and Purchase
2. Purchase Website Hosting Plan
3. Consolidate Emails (Outlook, Constant Contact, Mail Chimp)
4. Social Media Strategic Plan (Google+, Facebook, Linked In, Twitter, YouTube, etc.)
5.  Website Maintenance
6. Company Press Kit (Case studies, white papers, customer testimonials, etc.)
7. Corporate Identity Kit
8. Videos and product demos